Refunds and Returns Policy
Last Updated: 14. 11. 2024
Thank you for shopping with Perfume And Prestige. We want you to be completely satisfied with your purchase, but if for any reason you’re not, we’re here to help. Please read our returns and refund policy below.
1. Return and Refund Eligibility
- Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The item must also be in the original packaging, with all tags, labels, and seals intact.
2. How to Return Your Item
If you would like to return your item, please follow these steps:
- Contact Us: Email us at perfumehub890@gmail.com within 10 days of receiving your order. Include your order number and reason for the return.
- Return Approval: Once we receive your request, we will review it and notify you of the approval or rejection of your return.
- Return Shipping: If your return is approved, you will be provided with the return address. You are responsible for the return shipping costs, unless the return is due to a defective or incorrect product.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment. Please note that depending on your payment provider, it may take some time for the refund to be reflected in your account.
- If your return is not approved, you will be notified, and the item will be shipped back to you at your expense.
- Shipping costs are non-refundable, and any charges incurred for delivery of the product will not be included in the refund.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the item you desire.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your Contact Email] with pictures of the item and the packaging. We will offer you a replacement or refund, depending on the situation.
6. Non-returnable Items
Certain items cannot be returned, including:
- Opened or used perfumes.
- Items marked as non-returnable in their descriptions.
7. Contact Us
If you have any questions regarding our returns and refund policy, please contact us at:
Perfume And Prestige
Email: perfumehub890@gmail.com
Phone: +4407570333918